@inproceedings{CSCW-2002-PetterssonRH,
	author        = "Mårten Pettersson and David W. Randall and Bo Helgeson",
	booktitle     = "{Proceedings of the Ninth ACM Conference on Computer Supported Cooperative Work}",
	doi           = "10.1145/587078.587118",
	isbn          = "1-58113-560-2",
	pages         = "286--295",
	publisher     = "{ACM}",
	title         = "{Ambiguities, awareness and economy: a study of emergency service work}",
	year          = 2002,
}