@inproceedings{CSCW-2004-NealeCR,
	author        = "Dennis C. Neale and John M. Carroll and Mary Beth Rosson",
	booktitle     = "{Proceedings of the 10th ACM Conference on Computer Supported Cooperative Work}",
	doi           = "10.1145/1031607.1031626",
	isbn          = "1-58113-810-5",
	pages         = "112--121",
	publisher     = "{ACM}",
	title         = "{Evaluating computer-supported cooperative work: models and frameworks}",
	year          = 2004,
}