@inproceedings{CSCW-2008-BurkeK08a,
	author        = "Moira Burke and Robert Kraut",
	booktitle     = "{Proceedings of the 12th ACM Conference on Computer Supported Cooperative Work}",
	doi           = "10.1145/1460563.1460609",
	isbn          = "978-1-60558-007-4",
	pages         = "281--284",
	publisher     = "{ACM}",
	title         = "{Mind your Ps and Qs: the impact of politeness and rudeness in online communities}",
	year          = 2008,
}