@inproceedings{CSCW-2010-MentisRR,
	author        = "Helena M. Mentis and Madhu Reddy and Mary Beth Rosson",
	booktitle     = "{Proceedings of the 13th ACM Conference on Computer Supported Cooperative Work}",
	doi           = "10.1145/1718918.1718975",
	isbn          = "978-1-60558-795-0",
	pages         = "311--320",
	publisher     = "{ACM}",
	title         = "{Invisible emotion: information and interaction in an emergency room}",
	year          = 2010,
}