@inproceedings{CSEET-2003-Poole,
	author        = "William G. Poole Jr.",
	booktitle     = "{Proceedings of the 16th Conference on Software Engineering Education and Training}",
	doi           = "10.1109/CSEE.2003.1191341",
	isbn          = "0-7695-1869-9",
	pages         = "14--21",
	publisher     = "{IEEE Computer Society}",
	title         = "{The Softer Side of Custom Software Development: Working with the Other Players}",
	year          = 2003,
}