@inproceedings{HCI-CC-1997-ShafferC,
	author        = "Margaret T. Shaffer and Helena K. Chandler",
	booktitle     = "{Proceedings of the Seventh International Conference on Human-Computer Interaction. Volume 1: Cognitive Considerations}",
	isbn          = "0-444-82183-X",
	pages         = "497--500",
	publisher     = "{Elsevier}",
	title         = "{Identifying Areas for Workload Reduction Through System Changes: Why Bother?}",
	year          = 1997,
}