@inproceedings{HCI-NT-2009-RaoCJB,
	author        = "Shailendra Rao and Judy Chen and Robin Jeffries and Richard Boardman",
	booktitle     = "{Proceedings of the 13th International Conference on Human-Computer Interaction. Part I: New Trends}",
	doi           = "10.1007/978-3-642-02574-7_56",
	isbn          = "978-3-642-02573-0",
	pages         = "500--509",
	publisher     = "{Springer International Publishing}",
	series        = "{Lecture Notes in Computer Science}",
	title         = "{“You’ve Got IMs!” How People Manage Concurrent Instant Messages}",
	volume        = 5610,
	year          = 2009,
}