@inproceedings{HCI-SEC-1997-MartiRBLT,
	author        = "Patrizia Marti and Antonio Rizzo and Sebastiano Bagnara and P. Lomagistro and L. Tanzini",
	booktitle     = "{Proceedings of the Seventh International Conference on Human-Computer Interaction. Volume 2: Social and Ergonomic Considerations}",
	isbn          = "0-444-82183-X",
	pages         = "779--782",
	publisher     = "{Elsevier}",
	title         = "{From System Evaluation to Service Redesign: A Case Study}",
	year          = 1997,
}