Mark Miley, James A. Redmond, Colm Moore
Traditional Learning Vs. e-LEARNING — Some Results from Training Call Centre Personnel
ICEIS, 2008.
@inproceedings{ICEIS-HCI-2008-MileyRM,
author = "Mark Miley and James A. Redmond and Colm Moore",
booktitle = "{Proceedings of the 10th International Conference on Enterprise Information Systems, Volume 5: HCI}",
isbn = "978-989-8111-40-1",
pages = "299--307",
title = "{Traditional Learning Vs. e-LEARNING — Some Results from Training Call Centre Personnel}",
year = 2008,
}