@inproceedings{ICEIS-ISAS-2009-KinderenGA,
	author        = "Sybren de Kinderen and Jaap Gordijn and Hans Akkermans",
	booktitle     = "{Proceedings of the 11th International Conference on Enterprise Information Systems, Volume 3: ISAS}",
	isbn          = "978-989-8111-86-9",
	pages         = "131--136",
	title         = "{Reasoning about Customer Needs in Multi-supplier ICT Service Bundles using Decision Models}",
	year          = 2009,
}