@inproceedings{ICEIS-v3-2003-Gittoes,
	author        = "Dion Gittoes",
	booktitle     = "{Proceedings of the Fifth International Conference on Enterprise Information Systems, Volume 3}",
	pages         = "307--312",
	title         = "{A Three Perspective Approach to Groupware Implementation Quality Management: Within an Australian University}",
	year          = 2003,
}