@inproceedings{ICEIS-v3-2005-KloseKB,
	author        = "Karsten Klose and Ralf Knackstedt and Jörg Becker",
	booktitle     = "{Proceedings of the Seventh International Conference on Enterprise Information Systems, Volume 3}",
	isbn          = "972-8865-19-8",
	pages         = "260--265",
	title         = "{Process Modelling for Service Processes — Modelling Methods Extensions for Specifying and Analysing Customer Integration}",
	year          = 2005,
}