@inproceedings{ICSM-1995-BuckleyC,
	author        = "Michael Buckley and Ram Chillarege",
	booktitle     = "{Proceedings of the 11th International Conference on Software Maintenance}",
	ee            = "http://computer.org/proceedings/icsm/7141/71410192abs.htm",
	pages         = "192--None",
	publisher     = "{IEEE Computer Society}",
	title         = "{Discovering relationships between service and customer satisfaction}",
	year          = 1995,
}