@inproceedings{ICSM-1999-Kajko-Mattsson,
	author        = "Mira Kajko-Mattsson",
	booktitle     = "{Proceedings of the 15th International Conference on Software Maintenance}",
	ee            = "http://computer.org/proceedings/icsm/0016/00160167abs.htm",
	pages         = "167--None",
	publisher     = "{IEEE Computer Society}",
	title         = "{Experience Paper: Maintenance at ABB (I): Software Problem Administration Processes}",
	year          = 1999,
}