@inproceedings{ICSM-2003-ForbesB,
	author        = "James A. Forbes and Emanuel R. Baker",
	booktitle     = "{Proceedings of the 19th International Conference on Software Maintenance}",
	doi           = "10.1109/ICSM.2003.1235446",
	isbn          = "0-7695-1905-9",
	pages         = "377--380",
	publisher     = "{IEEE Computer Society}",
	title         = "{Improving Hardware, Software, and Training Deployment Processes}",
	year          = 2003,
}