Textual data mining of service center call records
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Pang-Ning Tan, Hannah Blau, Steven A. Harp, Robert P. Goldman
Textual data mining of service center call records
KDD, 2000.

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@inproceedings{KDD-2000-TanBHG,
	author        = "Pang-Ning Tan and Hannah Blau and Steven A. Harp and Robert P. Goldman",
	booktitle     = "{Proceedings of the Sixth International Conference on Knowledge Discovery and Data Mining}",
	doi           = "10.1145/347090.347177",
	isbn          = "1-58113-233-6",
	pages         = "417--423",
	publisher     = "{ACM}",
	title         = "{Textual data mining of service center call records}",
	year          = 2000,
}

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