@inproceedings{KDD-2000-TanBHG,
	author        = "Pang-Ning Tan and Hannah Blau and Steven A. Harp and Robert P. Goldman",
	booktitle     = "{Proceedings of the Sixth International Conference on Knowledge Discovery and Data Mining}",
	doi           = "10.1145/347090.347177",
	isbn          = "1-58113-233-6",
	pages         = "417--423",
	publisher     = "{ACM}",
	title         = "{Textual data mining of service center call records}",
	year          = 2000,
}