@inproceedings{KDD-2003-ShimazuMF,
	author        = "Keiko Shimazu and Atsuhito Momma and Koichi Furukawa",
	booktitle     = "{Proceedings of the Ninth International Conference on Knowledge Discovery and Data Mining}",
	doi           = "10.1145/956750.956850",
	isbn          = "1-58113-737-0",
	pages         = "741--746",
	publisher     = "{ACM}",
	title         = "{Experimental study of discovering essential information from customer inquiry}",
	year          = 2003,
}