@inproceedings{KMIS-2009-SerranoA,
	author        = "Daniel Braghirolli Serrano and Renata Mendes de Araujo",
	booktitle     = "{Proceedings of the First International Conference on Knowledge Management and Information Sharing}",
	isbn          = "978-989-674-013-9",
	pages         = "305--308",
	publisher     = "{INSTICC Press}",
	title         = "{Knowledge Management Implementation Methodology — Towards a Practical Approach}",
	year          = 2009,
}