@inproceedings{REFSQ-2011-HenkelP,
	author        = "Martin Henkel and Erik Perjons",
	booktitle     = "{Proceedings of the 17th International Working Conference on Requirements Engineering: Foundation for Software Quality}",
	doi           = "10.1007/978-3-642-19858-8_14",
	isbn          = "978-3-642-19857-1",
	pages         = "121--135",
	publisher     = "{Springer International Publishing}",
	series        = "{Lecture Notes in Computer Science}",
	title         = "{E-Service Requirements from a Consumer-Process Perspective}",
	volume        = 6606,
	year          = 2011,
}