@inproceedings{CAiSE-2013-SuriadiWOHD,
	author        = "Suriadi Suriadi and Moe Thandar Wynn and Chun Ouyang and Arthur H. M. ter Hofstede and Nienke J. van Dijk",
	booktitle     = "{Proceedings of the 25th International Conference on Advanced Information Systems Engineering}",
	doi           = "10.1007/978-3-642-38709-8_29",
	isbn          = "978-3-642-38708-1",
	pages         = "449--464",
	publisher     = "{Springer International Publishing}",
	series        = "{Lecture Notes in Computer Science}",
	title         = "{Understanding Process Behaviours in a Large Insurance Company in Australia: A Case Study}",
	volume        = 7908,
	year          = 2013,
}