@inproceedings{CSCW-2002-LuttersA,
	author        = "Wayne G. Lutters and Mark S. Ackerman",
	booktitle     = "{Proceedings of the Ninth ACM Conference on Computer Supported Cooperative Work}",
	doi           = "10.1145/587078.587116",
	isbn          = "1-58113-560-2",
	pages         = "266--275",
	publisher     = "{ACM}",
	title         = "{Achieving safety: a field study of boundary objects in aircraft technical support}",
	year          = 2002,
}