@inproceedings{HCI-UA-2011-KimLK,
	author        = "Hee-Cheol Kim and Deyun Liu and Howon Kim",
	booktitle     = "{Proceedings of the 14th International Conference on Human-Computer Interaction. Part IV: Users and Applications}",
	doi           = "10.1007/978-3-642-21619-0_59",
	isbn          = "978-3-642-21618-3",
	pages         = "476--483",
	publisher     = "{Springer International Publishing}",
	series        = "{Lecture Notes in Computer Science}",
	title         = "{Inherent Usability Problems in Interactive Voice Response Systems}",
	volume        = 6764,
	year          = 2011,
}