@inproceedings{KDD-2001-WarnerRDB,
	acmid         = "502512.502583",
	author        = "Doug Warner and J. Neal Richter and Stephen D. Durbin and Bikramjit Banerjee",
	booktitle     = "{Proceedings of the Seventh International Conference on Knowledge Discovery and Data Mining}",
	isbn          = "1-58113-391-X",
	pages         = "467--472",
	publisher     = "{ACM}",
	title         = "{Mining user session data to facilitate user interaction with a customer service knowledge base in RightNow Web}",
	year          = 2001,
}