4 papers:
HIMI-IKD-2015-ChouSW #case study #quality #using- Improving Service Quality by Prioritizing Service Attributes Using SERVQUAL and Kano Model — A Case Study of Nursing Home in Taiwan (CMC, CS, SKW), pp. 513–525.
RE-2010-Primrose #category theory #experience #user interface- User Experience Grading Via Kano Categories (MCP), pp. 331–336.
- HIMI-II-2009-BaekPY #approach #comprehension #mobile
- Understanding Key Attributes in Mobile Service: Kano Model Approach (SIB, SKP, WSY), pp. 355–364.
- HCI-IDU-2007-HeoPS #case study #usability
- A Study on the Improving Product Usability Applying the Kano’s Model of Customer Satisfaction (JH, SP, CS), pp. 482–489.
