@inproceedings{CASE-2009-AkellaXBC,
	author        = "Ram Akella and Zuobing Xu and Joel Barajas and Karla L. Caballero Espinosa",
	booktitle     = "{Proceedings of the Fifth International Conference on Automation Science and Engineering}",
	doi           = "10.1109/COASE.2009.5234085",
	isbn          = "978-1-4244-4578-3",
	pages         = "71--78",
	publisher     = "{IEEE}",
	title         = "{Knowledge sciences in services automation: Integration models and perspectives for service centers}",
	year          = 2009,
}