Michael J. Muller, Rebecca Carr, Catherine Ashworth, Barbara Diekmann, Cathleen Wharton, Cherie Eickstaedt, Joan Clonts
Telephone Operators as Knowledge Workers: Consultants Who Meet Customer Needs
CHI, 1995.
@inproceedings{CHI-1995-MullerCADWEC,
author = "Michael J. Muller and Rebecca Carr and Catherine Ashworth and Barbara Diekmann and Cathleen Wharton and Cherie Eickstaedt and Joan Clonts",
booktitle = "{Proceedings of the 13th ACM SIGCHI Conference on Human Factors in Computing Systems}",
doi = "10.1145/223904.223921",
isbn = "0-201-84705-1",
pages = "130--137",
publisher = "{ACM/Addison-Wesley}",
title = "{Telephone Operators as Knowledge Workers: Consultants Who Meet Customer Needs}",
year = 1995,
}