@inproceedings{CHI-2000-VivacquL,
	author        = "Adriana Santarosa Vivacqua and Henry Lieberman",
	booktitle     = "{Proceedings of the 18th ACM SIGCHI Conference on Human Factors in Computing Systems}",
	doi           = "10.1145/332040.332408",
	isbn          = "1-58113-216-6",
	pages         = "65--72",
	publisher     = "{ACM}",
	title         = "{Agents to assist in finding help}",
	year          = 2000,
}