@inproceedings{CHI-2004-GergleMKF,
	author        = "Darren Gergle and David R. Millen and Robert E. Kraut and Susan R. Fussell",
	booktitle     = "{Proceedings of the 22nd ACM SIGCHI Conference on Human Factors in Computing Systems}",
	doi           = "10.1145/985692.985747",
	isbn          = "1-58113-702-8",
	pages         = "431--438",
	publisher     = "{ACM}",
	title         = "{Persistence matters: making the most of chat in tightly-coupled work}",
	year          = 2004,
}