@inproceedings{CHI-2007-PeruginiAM,
	author        = "Saverio Perugini and Taylor J. Anderson and William F. Moroney",
	booktitle     = "{Proceedings of the 25th ACM SIGCHI Conference on Human Factors in Computing Systems}",
	doi           = "10.1145/1240624.1240770",
	isbn          = "978-1-59593-593-9",
	pages         = "961--970",
	publisher     = "{ACM}",
	title         = "{A study of out-of-turn interaction in menu-based, IVR, voicemail systems}",
	year          = 2007,
}