@inproceedings{CHI-2009-SuhmP,
	author        = "Bernhard Suhm and Pat Peterson",
	booktitle     = "{Proceedings of the 27th ACM SIGCHI Conference on Human Factors in Computing Systems}",
	doi           = "10.1145/1518701.1518899",
	isbn          = "978-1-60558-246-7",
	pages         = "1313--1322",
	publisher     = "{ACM}",
	title         = "{Call browser: a system to improve the caller experience by analyzing live calls end-to-end}",
	year          = 2009,
}