BibSLEIGH corpus
BibSLEIGH tags
BibSLEIGH bundles
BibSLEIGH people
Open Knowledge
XHTML 1.0 W3C Rec
CSS 2.1 W3C CanRec
email twitter
Travelled to:
2 × USA
Collaborated with:
B.Suhm J.Bers D.McCarthy B.Freeman D.Getty K.Godfrey
Talks about:
call (4) end (2) languag (1) browser (1) system (1) speech (1) improv (1) experi (1) compar (1) center (1)

Person: Pat Peterson

DBLP DBLP: Peterson:Pat

Contributed to:

CHI 20092009
CHI 20022002

Wrote 2 papers:

CHI-2009-SuhmP #experience
Call browser: a system to improve the caller experience by analyzing live calls end-to-end (BS, PP), pp. 1313–1322.
CHI-2002-SuhmBMFGGP #case study #comparative #natural language #speech
A comparative study of speech in the call center: natural language call routing vs. touch-tone menus (BS, JB, DM, BF, DG, KG, PP), pp. 283–290.

Bibliography of Software Language Engineering in Generated Hypertext (BibSLEIGH) is created and maintained by Dr. Vadim Zaytsev.
Hosted as a part of SLEBOK on GitHub.