@inproceedings{CHI-2010-BillingsW,
	author        = "Matt Billings and Leon Adam Watts",
	booktitle     = "{Proceedings of the 28th ACM SIGCHI Conference on Human Factors in Computing Systems}",
	doi           = "10.1145/1753326.1753542",
	isbn          = "978-1-60558-929-9",
	pages         = "1447--1456",
	publisher     = "{ACM}",
	title         = "{Understanding dispute resolution online: using text to reflect personal and substantive issues in conflict}",
	year          = 2010,
}