@inproceedings{CHI-2011-ChilanaGF,
	author        = "Parmit K. Chilana and Tovi Grossman and George W. Fitzmaurice",
	booktitle     = "{Proceedings of the 29th ACM SIGCHI Conference on Human Factors in Computing Systems}",
	doi           = "10.1145/1978942.1979400",
	isbn          = "978-1-4503-0228-9",
	pages         = "3093--3102",
	publisher     = "{ACM}",
	title         = "{Modern software product support processes and the usage of multimedia formats}",
	year          = 2011,
}