@inproceedings{CHI-2014-PiccardiCZWA,
	author        = "Tiziano Piccardi and Gregorio Convertino and Massimo Zancanaro and Ji Wang and Cédric Archambeau",
	booktitle     = "{Proceedings of the 32nd ACM SIGCHI Conference on Human Factors in Computing Systems}",
	doi           = "10.1145/2556288.2557202",
	isbn          = "978-1-4503-2473-1",
	pages         = "2725--2734",
	publisher     = "{ACM}",
	title         = "{Towards crowd-based customer service: a mixed-initiative tool for managing Q&A sites}",
	year          = 2014,
}