@inproceedings{CSCW-2006-CrabtreeOTCCG,
	author        = "Andy Crabtree and Jacki O'Neill and Peter Tolmie and Stefania Castellani and Tommaso Colombino and Antonietta Grasso",
	booktitle     = "{Proceedings of the 11th ACM Conference on Computer Supported Cooperative Work}",
	doi           = "10.1145/1180875.1180910",
	isbn          = "1-59593-249-6",
	pages         = "219--228",
	publisher     = "{ACM}",
	title         = "{The practical indispensability of articulation work to immediate and remote help-giving}",
	year          = 2006,
}