@inproceedings{DUXU-PMT-2013-AsthanaSS,
	author        = "Siddhartha Asthana and Pushpendra Singh and Amarjeet Singh",
	booktitle     = "{Proceedings of the Second International Conference on Design, User Experience, and Usability. Part I: Design Philosophy, Methods, and Tools}",
	doi           = "10.1007/978-3-642-39229-0_21",
	isbn          = "978-3-642-39228-3",
	pages         = "183--192",
	publisher     = "{Springer International Publishing}",
	series        = "{Lecture Notes in Computer Science}",
	title         = "{Assessing Designs of Interactive Voice Response Systems for Better Usability}",
	volume        = 8012,
	year          = 2013,
}