@inproceedings{DUXU-TMT-2014-KojoHV,
	author        = "Inka Kojo and Mikko Heiskala and Juho-Pekka Virtanen",
	booktitle     = "{Proceedings of the Third International Conference on Design, User Experience, and Usability. Part I: Theories, Methods, and Tools for Designing the User Experience}",
	doi           = "10.1007/978-3-319-07668-3_26",
	isbn          = "978-3-319-07667-6",
	pages         = "261--272",
	publisher     = "{Springer International Publishing}",
	series        = "{Lecture Notes in Computer Science}",
	title         = "{Customer Journey Mapping of an Experience-Centric Service by Mobile Self-reporting: Testing the Qualiwall Tool}",
	volume        = 8517,
	year          = 2014,
}