@inproceedings{HCI-ITE-2011-KwonCSAG,
	author        = "Wi-Suk Kwon and Veena Chattaraman and Soo In Shim and Hanan Alnizami and Juan E. Gilbert",
	booktitle     = "{Proceedings of the 14th International Conference on Human-Computer Interaction. Part II: Interaction Techniques and Environments}",
	doi           = "10.1007/978-3-642-21605-3_58",
	isbn          = "978-3-642-21604-6",
	pages         = "533--536",
	publisher     = "{Springer International Publishing}",
	series        = "{Lecture Notes in Computer Science}",
	title         = "{Older User-Computer Interaction on the Internet: How Conversational Agents Can Help}",
	volume        = 6762,
	year          = 2011,
}