@inproceedings{HIMI-II-2009-BaekPY,
author = "Seung Ik Baek and Seung Kuk Paik and Weon Sang Yoo",
booktitle = "{Proceedings of the Symposium on Human Interface and the Management of Information. Part II: Information and Interaction}",
doi = "10.1007/978-3-642-02559-4_39",
isbn = "978-3-642-02558-7",
pages = "355--364",
publisher = "{Springer International Publishing}",
series = "{Lecture Notes in Computer Science}",
title = "{Understanding Key Attributes in Mobile Service: Kano Model Approach}",
volume = 5618,
year = 2009,
}
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