Efficient ticket routing by resolution sequence mining
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Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos Anerousis
Efficient ticket routing by resolution sequence mining
KDD, 2008.

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@inproceedings{KDD-2008-ShaoCTYA,
	author        = "Qihong Shao and Yi Chen and Shu Tao and Xifeng Yan and Nikos Anerousis",
	booktitle     = "{Proceedings of the 14th International Conference on Knowledge Discovery and Data Mining}",
	doi           = "10.1145/1401890.1401964",
	isbn          = "978-1-60558-193-4",
	pages         = "605--613",
	publisher     = "{ACM}",
	title         = "{Efficient ticket routing by resolution sequence mining}",
	year          = 2008,
}

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