@inproceedings{KDD-2008-ShaoCTYA,
	author        = "Qihong Shao and Yi Chen and Shu Tao and Xifeng Yan and Nikos Anerousis",
	booktitle     = "{Proceedings of the 14th International Conference on Knowledge Discovery and Data Mining}",
	doi           = "10.1145/1401890.1401964",
	isbn          = "978-1-60558-193-4",
	pages         = "605--613",
	publisher     = "{ACM}",
	title         = "{Efficient ticket routing by resolution sequence mining}",
	year          = 2008,
}