12 papers:
KDD-2015-BotezatuBGVW #clustering #multi- Multi-View Incident Ticket Clustering for Optimal Ticket Dispatching (MMB, JB, IG, HV, DW), pp. 1711–1720.
DUXU-ELAS-2014-Abbas #behaviour #case study #challenge #implementation- Challenges in Implementation of TVM (Ticket Vending Machine) in Developing Countries for Mass Transport System: A Study of Human Behavior while Interacting with Ticket Vending Machine-TVM (MA), pp. 245–254.
FSE-2014-ManiSSD #maintenance- Panning requirement nuggets in stream of software maintenance tickets (SM, KS, VSS, PTD), pp. 678–688.
CHI-2012-HayashiPOH #named #using- WebTicket: account management using printable tokens (EH, BAP, FO, JIH), pp. 997–1006.
- KDD-2012-AgarwalSS #named #performance
- SmartDispatch: enabling efficient ticket dispatch in an IT service environment (SA, RS, BS), pp. 1393–1401.
- DUXU-v1-2011-RamanenRES #mobile
- User Studies on Mobile Ticketing (JR, SR, ME, AS), pp. 630–639.
- KDD-2010-MiaoMYTCA #generative #modelling #network
- Generative models for ticket resolution in expert networks (GM, LEM, XY, ST, YC, NA), pp. 733–742.
VLDB-2008-ShaoCTYA #enterprise #named #problem #recommendation- EasyTicket: a ticket routing recommendation engine for enterprise problem resolution (QS, YC, ST, XY, NA), pp. 1436–1439.
- KDD-2008-ShaoCTYA #mining #performance #sequence
- Efficient ticket routing by resolution sequence mining (QS, YC, ST, XY, NA), pp. 605–613.
SEKE-2007-SubbianN #elicitation #maintenance- Truth Eliciting Mechanisms for Trouble Ticket Allocation in Software Maintenance Services (KS, YN), p. 355–?.
SIGMOD-2003-GotoK #integration #mobile #using- Integration of Electronic Tickets and Personal Guide System for Public Transport using Mobile Terminals (KG, YK), pp. 642–646.
- KDD-2003-EtzioniTKY #mining
- To buy or not to buy: mining airfare data to minimize ticket purchase price (OE, RT, CAK, AY), pp. 119–128.
