@inproceedings{KDIR-KMIS-2013-SvobodaC,
	author        = "Petr Svoboda and Jan Cerny",
	booktitle     = "{Proceedings of the Fifth International Conference on Knowledge Discovery and Information Retrieval and the Fifth International Conference on Knowledge Management and Information Sharing}",
	doi           = "10.5220/0004621704310436",
	isbn          = "978-989-8565-75-4",
	pages         = "431--436",
	publisher     = "{SciTePress}",
	title         = "{Customer Satisfaction and Loyalty in Higher Education — A Case Study over a Five-Year Academic Experience}",
	year          = 2013,
}