@inproceedings{RE-2012-KongHDD,
	author        = "Wei-Keat Kong and Jane Huffman Hayes and Alexander Dekhtyar and Olga Dekhtyar",
	booktitle     = "{Proceedings of the 20th International Requirements Engineering Conference}",
	doi           = "10.1109/RE.2012.6345824",
	isbn          = "978-1-4673-2783-1",
	pages         = "31--40",
	publisher     = "{IEEE Computer Society}",
	title         = "{Process improvement for traceability: A study of human fallibility}",
	year          = 2012,
}