@inproceedings{SAC-2011-ClevenWW,
	author        = "Anne Cleven and Robert Winter and Felix Wortmann",
	booktitle     = "{Proceedings of the 26th Symposium on Applied Computing}",
	doi           = "10.1145/1982185.1982250",
	editor        = "William C. Chu and W. Eric Wong and Mathew J. Palakal and Chih-Cheng Hung",
	isbn          = "978-1-4503-0113-8",
	pages         = "280--286",
	publisher     = "{ACM}",
	title         = "{Process performance management: illuminating design issues through a systematic problem analysis}",
	year          = 2011,
}