@inproceedings{SIGITE-2012-KemppainenTS,
	author        = "Jyri Kemppainen and Matti Tedre and Erkki Sutinen",
	booktitle     = "{ACM Special Interest Group for Information Technology Education Conference, SIGITE' 12, Calgary, AB, Canada, October 11 — 13, 2012}",
	doi           = "10.1145/2380552.2380583",
	isbn          = "978-1-4503-1464-0",
	pages         = "99--104",
	publisher     = "{ACM}",
	title         = "{IT service management education in Tanzania: an organizational and grassroots-level perspective}",
	year          = 2012,
}