@inproceedings{CHI-2009-GaverBKBJ,
	author        = "William W. Gaver and John Bowers and Tobie Kerridge and Andy Boucher and Nadine Jarvis",
	booktitle     = "{Proceedings of the 27th ACM SIGCHI Conference on Human Factors in Computing Systems}",
	doi           = "10.1145/1518701.1519040",
	isbn          = "978-1-60558-246-7",
	pages         = "2213--2222",
	publisher     = "{ACM}",
	title         = "{Anatomy of a failure: how we knew when our design went wrong, and what we learned from it}",
	year          = 2009,
}