@inproceedings{CHI-2010-ChilanaWK,
	author        = "Parmit K. Chilana and Jacob O. Wobbrock and Andrew J. Ko",
	booktitle     = "{Proceedings of the 28th ACM SIGCHI Conference on Human Factors in Computing Systems}",
	doi           = "10.1145/1753326.1753678",
	isbn          = "978-1-60558-929-9",
	pages         = "2337--2346",
	publisher     = "{ACM}",
	title         = "{Understanding usability practices in complex domains}",
	year          = 2010,
}