@inproceedings{CHI-2010-KapteinNM,
	author        = "Maurits Clemens Kaptein and Clifford Nass and Panos Markopoulos",
	booktitle     = "{Proceedings of the 28th ACM SIGCHI Conference on Human Factors in Computing Systems}",
	doi           = "10.1145/1753326.1753686",
	isbn          = "978-1-60558-929-9",
	pages         = "2391--2394",
	publisher     = "{ACM}",
	title         = "{Powerful and consistent analysis of likert-type ratingscales}",
	year          = 2010,
}