Jeff Sauro, James R. Lewis
When designing usability questionnaires, does it hurt to be positive?
CHI, 2011.
@inproceedings{CHI-2011-SauroL, author = "Jeff Sauro and James R. Lewis", booktitle = "{Proceedings of the 29th ACM SIGCHI Conference on Human Factors in Computing Systems}", doi = "10.1145/1978942.1979266", isbn = "978-1-4503-0228-9", pages = "2215--2224", publisher = "{ACM}", title = "{When designing usability questionnaires, does it hurt to be positive?}", year = 2011, }