@inproceedings{CSCW-2008-EricksonDKH,
	author        = "Thomas Erickson and Catalina M. Danis and Wendy A. Kellogg and Mary E. Helander",
	booktitle     = "{Proceedings of the 12th ACM Conference on Computer Supported Cooperative Work}",
	doi           = "10.1145/1460563.1460658",
	isbn          = "978-1-60558-007-4",
	pages         = "609--618",
	publisher     = "{ACM}",
	title         = "{Assistance: the work practices of human administrative assistants and their implications for it and organizations}",
	year          = 2008,
}